Frequently Asked Questions
1. Does PelicanCases.com accept purchase orders?
We accept purchase orders from all Police Departments, Federal, State and Municipal Agencies, and the Military. If you are a small business or corporation please contact us for more information.
2. How can i check the status of my order?
You can check the status of your order by logging into your account and viewing order details.
3. How long does it generally take to process an order?
Most in-stock orders ship the same day when ordered before 3:00PM MST. Some items may ship 3-10 days after your purchase. You will be notified before you checkout if this is the case.
4. What payment methods are accepted?
We accept Visa, Mastercard, Discover, American Express, and PayPal for all online payments. Please view our forms of payment accepted page for more information.
5. Does PelicanCases.com charge sales tax?
One of the advantages of shopping with us is that we do not charge sales tax on orders shipping outside of Arizona. As required by law, sales tax is applied to all purchases shipping to an Arizona address at the local rate of 7.3%.
6. What is PelicanCases.com return policy?
Our return policy is real simple. If you aren't satisfied for any reason you may return your item to us within 60 days. View our standard return policy for the full details.
7. How do i get my tracking number?
When your order ships you will receive an email with your tracking information. To view your tracking information online you may log into your account and visit order details.
8. Can my order be rushed?
Rush processing depends on several different factors, please contact us to request rush processing.
